Billing and plans

How to upgrade, manage or cancel a SipherMail subscription on the web, on iPhone and on Android, and how organisation plans work.

Plans and what they include are on the pricing page. Where you manage a subscription depends on where you bought it.

Subscribed on the web#

  1. Open Settings > Billing & Plan.
  2. On the Free plan, use the upgrade button to go to checkout.
  3. On a paid plan, choose Manage Billing. This opens Stripe’s customer portal.

In the portal you can update your payment method, see billing history and manage or cancel the subscription.

AI credits have their own page at Settings > AI Credits. See Credits.

Subscribed in the iPhone or Android app#

A subscription bought in an app is billed by Apple or Google, not by Stripe, so you manage it in the store.

  1. Open Settings > Account & Billing in the app.
  2. Choose Manage Subscription. It opens your App Store or Google Play subscriptions page.

On iPhone, the same screen has Upgrade Plan and Restore Purchases for the Free plan. If the Android app does not offer an upgrade button, upgrade on the web instead.

Organisation members#

If you were added to an organisation, your plan, storage and AI credits come from the organisation. In the mobile apps the billing screen shows Managed by followed by the organisation name, and you ask your administrator for changes.

Owners and admins manage the organisation plan and seats from the Org Panel. See Team management.

Last updated 1 November 2026