A shared mailbox is an inbox that several team members open together, for addresses such as support or billing. It lives on one of your verified domains.
Create a shared mailbox#
You need to be an owner or admin and have a verified domain. See Custom domains.
- Open the Org Panel and choose Shared Mailboxes.
- Choose Create Shared Mailbox.
- Enter the address name and pick the domain.
- Choose Create.
The list shows each mailbox as Shared or Personal, how many members a shared one has, and whether it is Active or Disabled.
Choose who can use it#
- In the Shared Mailboxes list, open the row menu for the mailbox.
- Choose Manage Members.
- Add or remove team members.
Use Disable in the same menu to switch a mailbox off, and Enable to bring it back.
The mobile apps can also manage members: open the organisation dashboard and choose the shared inboxes screen.
Use it#
Members see their shared mailboxes in the web sidebar under Shared Inboxes. Each has its own Inbox, Sent, Drafts and Junk folders.