Templates

Save messages you send often as templates on the web, then insert them from the composer.

Templates are saved messages you can drop into a new email. They are available on the web. The iPhone and Android apps do not have them.

Create a template#

  1. Open Settings > Templates.
  2. Select Create Template.
  3. Enter a Template Name. This is only for you.
  4. Optionally enter a Subject (optional). It pre-fills the subject when you insert the template.
  5. Write the Body in the editor. It supports the same formatting as the composer.
  6. Select Create.

Insert a template#

  1. Open the composer.
  2. Select the templates button in the window header (the tooltip reads Insert template; when the window is maximised the button is labelled Templates).
  3. Choose a template from the list.

The body is inserted where your cursor is, so you can combine several templates or add to text you already wrote. The subject is filled in only if the subject field is empty. A notice confirms "Template applied".

If you have no templates yet, the menu says so and links to Create one in Settings.

Edit or delete#

Back in Settings > Templates, use the edit button to change a template and Update to save. The delete button asks you to confirm, and a deleted template cannot be restored.

Things to know#

  • Templates are plain saved text with formatting. There are no placeholders that fill in names or order numbers automatically, so edit the inserted text before you send.
  • Inserted content is cleaned before it is added to your message.

Last updated 1 November 2026